Appliance is Cleveland's oldest independently owned appliance retailer and has been family owned and operated since 1922. Carries only the finest quality refrigerators, ranges, washers, dryers, air-conditioners, built.

Hi Everyone, we will remain open for essential needs. To maintain the safety of our staff and customers we will be observing shortened hours for the foreseeable future;Monday 10-5Tuesday 10-5Wednesday 10-5Thursday 10-5Friday 10-5Saturday 10-5If your refrigerator, washer, etc. Is broken you will be allowed to come into the store to look. We do urge you to shop via phone or email.440-449-2650Our delivery staff is still in operation for essential deliveries only. They are equipped with gloves and hand sanitizer. We ask any customer accepting a dire delivery to remain 10 ft away from our staff during installation or in the next room if possible.If you have any questions please feel free to reach out.

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This one hour class will give you ideas on what to consider before renovating, from materials to budgeting. Ruthann will give you practical tips to help clarify some common misconceptions. Message us or call 440-449-2650 to sign up!

Our StorySnow Bros. Was founded in 1922 when Chester “Chet” Snow and his brother Irving opened a store on Madison Avenue. A few years later, Snow Bros. Relocated to Collinwood, then to Richmond Heights in 1962 and finally in 1998 to its current location in Lyndhurst.

Sold radios and other small appliances, including irons and mixers, and was one of the first companies to add television sets to its inventory in 1947. One of the most popular sections of the store was the record department, with its built-in listening booths. Customers could ask for a particular record and hear what it sounded like before buying it. Now boasting an impressive 12,000 sq. Showroom, Snow Bros.

Displays all major brands of appliances, including KitchenAid, Bosch, Thermador, Whirlpool, Wolf, Sub-Zero, Jenn-Air, Speed Queen, GE, Miele and many more. Over the years, the company logo, a pudgy little snowman, has slimmed down a bit and put on a happier face; other than that, Snow Bros. Has stayed the course doing what they do best.

Has always had a strong belief that the people of our community are what has aided in our success, and we are proud to continue to be a part of the Cleveland community. I hope we can come to and agreement see below:I called and spoke with Jeff on Monday, Aug. 27, 2018 about returning my refrigerator for a larger unit. His advice was for me to by two and place them side by side. I did not think that was practical.Also, my refrigerator was not installed and unpacked properly. The plastic is still on portions of the frig that I can not remove because the handles and screws have the plastic mended to the unit and i do not want a frig that has plastic sticking out of the edges.I asked if I can return it and purchase a larger unit.

I was informed of the restocking fee which is understandable, however the $50 redelivery fee i did not understand? You offer free delivery and pick up with the purchase of the refrigerator. So if I am paying a restocking fee and buying another unit why do I have to pay another delivery fee if it's included with the purchase of a refrigerator? He said it's for the sanitizing of the unit. It's that the case what the restocking fee is for?

AboutSpecialtiesWelcome to Snow Bros. Appliance Co., your premier major appliance dealer for 97 years. We carry all leading brands, including General Electric, Subzero, KitchenAid, Whirlpool and more. Our friendly sales professionals are familiar with the features of all our products and are eager to help you select the best appliances for your lifestyle.

And best of all, because of our buying power, Snow Bros. Offers low prices and free delivery every day. Service, savings and selection. Because not only is it important that you buy today, but that you come back tomorrow. Building or remodeling? Call today for an appointment with one of our builder specialists for the time and attention you ne.

Worst Place Ever.This is the letter that I wrote to them and they never responded.I am writing this letter to express the severe level of frustration I had during my refrigerator purchase with your company for the past two months. Quite honestly, this is the worst and most stressful retail experience I have ever had. And while you state that you are all about customer service, I am disgusted to even think that I will ever purchase anything from you again based on the timeline of these events and what hassle I had to deal with.I was in the market for a refrigerator and stopped at your store several times to look at all the models. I was looking for a quiet and nice fridge that will meet my needs. After browsing for some models, I was interested in the Electrolux model and your salesperson Russ Williams who turned out to be an ignorant person and a liar assured me that the fridge I am getting is nice and that he will provide great support.During the 1st delivery, the fridge arrived damaged. You guys were trying to install a damaged fridge with the claim that the parts will be fixed.

Why would anyone accept a damaged brand new item and sit around waiting for replacement parts? Does that make any sense to you??? I bet you the owner or the manager who is reading this would not tolerate that right?

This is a high end fridge with an over $3000 msrp, that is not an acceptable approach to making customers happy! There was significant dent on the door and sides. Russ told me that it is normal to have dents on the side by the way they fill it with insulation material and insulted me by sarcastically saying that “I heard you had some small dents on your fridge” like it was a fkng joke. What might be a small issue to him, can be a big deal to other people. What a bunch of b@!%!.t. He needs some training.Furthermore, during the 1st delivery time, your management team or whomever tried to give me a $50 discount to account for the damage. It was quite amusing to hear this offer, very alarming, and very insulting to a well-informed consumer like myself.

Had this been Lowes, Best Buy, or HHGregg they probably would have given me a few hundred dollars off and exchanged the fridge without issues. I know this due to experience with my friends and family.

Regardless, I refused the purchase. After some discussion and insistence on my behalf, Russ told me he would order another one for me, but he did not sound too thrilled to do it since it was more of a “hassle” for him. Not to mention, that one member of your delivery team stormed into my house with his dirty boots, did not offer to put covers on, took my door off the hinges, cracked the frame, dented the drywall, before I even had a chance to look at the fridge! Then put it back while kicking the door in the process to get it in place leaving his boot scuff marks on my newly painted door.

Train simulator 2020 download. I spent an hour cleaning the mess he created. That same person was sent back to my house for the 3rd delivery, after I specifically said not to send him out again! You need to train your delivery people on how to present themselves in a professional manner.During the 2nd delivery, it was a different team that was a bit more professional. However, once again the fridge came damaged with a giant dent/gash in the back. I once again refused the delivery even after another terrible “discount” offer was offered to me. At this point Russ or whomever said you were not going to order another fridge for me and would just refund my money Really??!

Is that how you guys do business?! I had to speak with one of the owners, Sharon, who seemed nice and get her to understand what I have been through. After some deliberation on her end, she went ahead and ordered another one for me. She seemed apologetic, but from her tone of voice it was like she was doing me a favor instead of actually trying to make things better.

Wow, just wow. Meanwhile, Russ told me that he cannot order more because he has to sell these as open items and cannot send them back to the manufacturer. How is that my problem??? This turned out to be a giant a lie because I spoke with Electrolux this week about a repair service call. That’s right after just having the fridge for two days I had to make a phone call to address several issues with the fridge. They told me that the supplier has 180 days to return damaged products, so turns out that he was lying to me just so he doesn’t have to deal with ordering another fridge?? And very importantly, which is a very big issue for me right now, he failed to tell me that this fridge has a variable speed compressor!

Which makes the fridge run pretty much all day even though the noise is normal, it still makes a difference in my kitchen and had I known that it I would possibly reconsidered, especially after I told him I am looking for a quiet and nice fridge.Keep in mind during this whole process I had to take time off work to accommodate these failed deliveries, and not one person from your company did anything to make up for it! The whole time I felt like I was the bad guy because I just kept rejecting your damaged products! I mean you claim to be a “high end” appliance store that prides on personal experience???

Obviously not.During the 3rd delivery, the fridge arrived looking fine from the outside. Blessing from the sky! The delivery team got it inside, they did it carefully, but still hit my front door landscaping rocks which caused a minor dent on the bottom, of course they did not seem to care at this point, they just wanted to install it and get out as soon as possible. There was some internal wear on the shelves and once again I was caught in this ridiculous negotiation process over the phone through your delivery team. After all I’ve been through I still had to negotiate some measly $50 off?

Or deal with an ultimatum to take the fridge back! Who are you people!?I proceeded to take the protection plastic off from the outside and one of the delivery guys started to rush me because he had other orders to deliver. He claimed that he would have done it faster, but with the plastic protection film being wedged inside the frame you had to work really slow to make sure it gets out of the cracks and seams. Nevertheless, I had to send him on his way and spend the next hour or so removing the plastic myself!

Not to mention that the second guy just stormed out and sat in his truck while barely helping with the installation. Very careless installation. I found his rushed demands to make the payment to be very rude, meanwhile I waited two months for this fridge which was just fine with your company.

Anyway, he seemed very impersonal and kept repeating himself like a robot “it’s your money, I understand, it’s your money I understand, it’s not my fault, it’s not my faultblah blah blah”On Monday, I spoke with Electrolux about several issues, which were the water filter not popping out, the air filter housing door not staying closed, the perfect temp drawer roller out of alignment, the mullion not being in the right position, and the ever running compressor. After just one week, I’ve already been through one service call. A service guy came out to address one issue and I have to order parts for the other. As for the variable compressor speed, I do not know what to do at this point and that’s just how it is? Due to your idiot salesperson Russ not mentioning that to me. And I know that’s the new technology for efficient operation, but there are other brands that have better cycle periods.As I stated earlier, this has been the worst purchase experience ever. I do not know what my next steps are in dealing with this, but I do know I that I will never purchase anything from your store again based on the horrible level of customer service I got.

I will make sure this review gets exposure to all the social media. Hopefully, as you read this maybe you can make things better somehow and change my mind, but I doubt it, based on your track record. My generation does not put up with this kind of c@!p from local “small potatoes, mom and pop stores” stores and the only reason I did was because of the sale price, which was one of the few positive elements of this whole experience. I guess I paid the price in other ways by degrading my health and causing my family a great deal of stress and inconvenience. HORRIBLE CUSTOMER SERVICE FROM SNOW BROTHERS IN LYNDHURST OHIO.We purchased a stove,refrigerator and dishwasher from Snow Brothers In lyndhurst ohio. When the appliances were delivered the wrong refrigerator was delivered.

We had to wait another week for the correct refrigerator. Our old refridgerator was not functional so we were with out a refridgerator for a week. 11 months later when we went to use the self cleaning oven, we discovered that we also had the wrong stove. There was no self cleaning oven. The stove we ordered had a self cleaning oven. We contacted the store immediately and asked that this be corrected.

We were told because of the time element they would not take the stove back nor would they give is the correct Stove. Since the salesman that sold the appliances was no longer employed there,we talked with someone named Sharon who was supposedly one of the owners. She was one of the most rudest,disrespectful people I have ever talked to. Several times she told me she would call me back and she never did. I had to keep calling her back. She repeatedly yelled at me and spoke to me like I was a child.

The last time I spoke with her she was supposed to call me back with a resolution and again she never called back. I finally decided I was not going to put up being treated so rudely anymore.

I went to Home Depot and bought the stove that I was supposed to get from Snow Brothers for $100 less then what I had paid At Snow Brothers. I got my new stove from Home Depot within three days and when it was delivered the delivery person installed an anti-tip bar on the stove which is something Snow Brothers never did. The delivery person also set the clock for us,went over all the features with us and made sure we understood everything before they left.

I donated the stove from Snow Brothers to Habitat For Humanity.DO NOT PURCHASE ANYTHING FROM SNOW BROTHERS IN LYNDHURST OHIO EVER.I HAVE REPORTED SNOW BROTHERS TO THE BETTER BUSINESS BUREAU. Great Experience – After having heard many good things about Snow Brothers, it was time for us to shop for our new kitchen appliances. Hands down, in all the years of shopping for large ticket items, I believe we have found one of the best well informed staff and truly kind well intentioned group of people.Our sales person was very knowledgeable in all areas of kitchen applliances.

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We experienced a bit of delay when the range we had chosen ended up on back order, but our sales person informed us and we adjusted and made do.The delivery staff as well, went above and beyond to care for our home and new appliances as they made the delivery.All in all our experience with Snow Bros was A1. We will continue to return there time after time and will recommend them to all of our friends and family. A Great Experience – After reading some of the reviews for this company, I'll admit I was a little apprehensive about shopping there. The negative reviews couldn't be further from the truth. We were renovating our home and Snow Bros had the best selection and display of products of anyone in town. Their sales staff is knowledgeable and friendly.

The products we needed were in stock and delivered as promised. To suggest a 'big box' store in comparison is ludicrous The pricing was fair and the customer service was fantastic, I'd recommend them to anyone. No wonder they have been in business for over eighty years. Beware of Snow Brothers:The Owner is a Bully – One might as well buy over the internet because Snow Brothers does not help when the purchased item has a problem and under warranty. Snow Brothers will even charge you to have the defective appliance installed and the defective one removed. The owner will cross his arms, stare you down and intimidate you to make you go away. I had purchased all our appliances from them over 13 years and he still treated me as if their motto is 'Buyer Beware.'

Once you buy from them you are on your own with any product issues. I try to shop local but I would not recommend shopping at Snow Brothers after my encounter with the owner. Helpful, friendly, and a good deal – Snow Brothers is a great family business and it’s owners and staff are all committed to excellent customer service. They go out of their way to ensure that you’re not just buying a product that works, but a product is the best deal for the best price with the best rebates that more than meets your needs (while staying in budget) to ensure your satisfaction. Delivery staff are capable and courteous. They are all very knowledgeable and provide information that helps make you make the best purchase possible so you're not buying/paying for features you wouldn't use. I have every confidence in shopping with them now and in the future.